We hope you love your order, but if you are not completely satisfied with your purchase we are happy to assist you with your return.


  • Return is made within 30 days of purchase.
  • You are able to provide satisfactory proof of purchase
  • Merchandise is unworn, unwashed, unstained and unperfumed
  • Merchandise is in saleable condition, unused with all original sealed packaging or tags attached, and where the product seal is not broken or tampered
  • the item is not a clearance/sale item or a gift card

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at an additional cost to you.



1. Please send an email to hello@balaquin.com with the subject: Return <your order numer>.

2. If using the original Balaquin packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.


Why Balaquin ?

100% Natural Fibre

Sustainable Packaging

Handmade in Vietnam

Designed in Australia